Terms & Conditions
Friday 14th January 2022
Booking Terms and Conditions
Definitions
“Booking Terms”, these Terms and Conditions and any referenced Terms, Conditions & Policies
“Rental Contract” is the Contract between the Property Owner and the Holidaymaker who is making the Booking. The Rental Contract includes
- These Booking Terms
- – the dates (and time periods) for a Booking during which you will be entitle to use the Property (which we call the “Holiday Period“);
- – the other details specific to your Booking including the Property and any restrictions notified to you during the Booking process (which we call the “Booking Details“);
“Property Owner” “we” “us” “our” is Elizabeth Lewis and Robert Lewis
“Holidaymaker” “you”, “your” “yourself” is the person who is making the booking.
“Guests” means Holidaymakers other than you who are booked to stay at the Property during the Holiday Period under your Booking and includes, if the Property Owner has approved, any additional visitors that are permitted to attend the Property during the Holiday Period.
“Total Charges” is the total charges that the Holidaymaker owe the Property Owner for the Booking Request.
“Deposit” is the initial payment of the Total Price quoted to the Property Owner during the booking process. This Deposit is usually non-refundable.
“Balance” is the Total Charges payable to the Property Owner after the Holidaymaker have paid the Deposit.
General
Bookings are subject to the following Booking Terms. Before you use the Site or make a Booking Request please read these Booking Terms and all other policies we refer to in this document carefully. When making a Booking Request, either paying a deposit, the Balance or Total Charges, these Booking Terms are deemed to be accepted by you. We recommend that you print or save a copy of these for your reference.
This is a legally binding contract between the Property Owner and the Holidaymaker.
If you have any questions about these Booking Terms, please contact the Property Owner on [email protected]
You are responsible for ensuring that all Guests accept and adhere to these Booking Terms.
Booking
To make a Booking Request you must be 18 years of age or over and have the legal capacity to enter into legally binding agreements.
By submitting a Booking Request to us, you confirm that you are over 18 and you have the legal capacity to enter into legally binding agreements and your guests agree to the Booking Terms.
By submitting a Booking Request you are making an offer to enter into a Rental Contract with Us and you will pay Us all amounts due in respect of the Deposit and Total Charges.
A non-refundable booking deposit of 25% of the holiday cost is payable at the time of booking and once the deposit has been paid in full and the funds have cleared through the banking system, the booking then becomes confirmed. Bookings made less the 54 days (8 weeks) before your arrival date must be paid in full, plus the £50 refundable Housekeeping Bond (if requested).
The Balance along with any other deposit, must be paid no later than 54 days (8 weeks) prior to the start of the rental. If the balance is not received by the due date, then your holiday will be treated as a cancellation and you will remain liable to pay the balance of the rent.
This Rental Contract does not create any type of landlord and tenant relationship. A Rental Contract only creates a temporary licence to occupy.
Provided we have successfully processed your Deposit (and any other payment, if required) and the Property is available for the Holiday Period, you will receive an on-screen acknowledgement of your Booking and a confirmation email at the email address you have provided us.
The Property Owner reserve the right to refuse a booking without giving any reason.
It is your responsibility to check the Booking Confirmation. Please check all the details in your Booking Confirmation promptly after receiving it and notify us as soon as possible, and in all cases within 24 hours of receipt of your Booking Confirmation, if you think there are any mistakes or errors with your Booking. If The Property Owner do not hear from you within 24 hours of sending, the Property Owner will take it to mean you are happy with these details.
Contact Details
Please let us know promptly about any change to your email address or phone number so the Property Owner can communicate with you.
Cancellations by the Holidaymaker
All cancellations must be notified in writing and emailed to: [email protected]
If the Holidaymaker cancels the holiday more than 54 days (8 weeks) before the Holiday Period is due to start, then the deposit will be refunded. If the Holidaymaker cancels less than 54 days (8 weeks) before the holiday, then the full balance remains due and is not refundable. We strongly advise that you take out holiday insurance which includes cancellation insurance. Should you choose not to take out holiday insurance that covers cancellations, then you accept responsibility for any loss that you may incur due to your cancellation.
Cancellation by the Property Owner
The Property Owner will endeavour to make sure the property is available for the dates contracted. In the unlikely event the property becomes not available, the Property Owner will refund all payments that you have made for the cancelled Rental Contract. The Property Owner shall only be liable to return the monies received for the Rental Contract. The Property Owners liability for cancellation will be limited to payments made to the Property Owner for your Rental Contract.
Amending a Booking after Booking Confirmation
If the Holidaymaker would like to amend your Booking after the Booking Confirmation, please contact the Property Owner, though the Property Owner reserves the right to refuse an amendment without giving any reason. If the Property Owner agrees to amend the booking, additional charges may be due to the Property Owner, (for example if your Booking has been amended for a more expensive or longer Rental / Holiday period) or to additional costs of making the amendment, however the Property Owner will always notify you of these charges in advance.
Transferring a Booking after a Booking Confirmation
The Holidaymaker may not transfer the Rental Contract to another person. If the Holidaymaker does not stay at the Property during the Holiday Period but the Guests do, the Holidaymaker will still be legally responsible for all your obligations under the Rental Contract and these Booking Terms and for the Guests’ compliance with them.
COVID 19
The Property Owner will work with the Holidaymaker where a Booking is unable to take place due to a local or national lockdown. A change of date will be offered, (additional pricing for the new dates may apply). Other Covid-19 pandemic related matters and disinclination to travel must be seen as foreseeable issues within an ongoing pandemic and guests are strongly urged to take full travel insurance to protect themselves from insurable losses.
Travel Insurance
We strongly advise that you take out travel insurance which covers cancellations with a reputable provider. Any insurance should ideally cover you for the total cost of your Booking (and your stay if that is different) and to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation. It is your responsibility to check that your insurance cover is sufficient for your own purposes and any risks that may affect you or your holiday. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
End of Rental Contract
At the end of the Rental Contract the Holidaymaker must leave the Property together with all Guests at the specified time, return keys to the hallway windowsill and key lock, enter any breakages in the Maintenance Book and leave the property in a clean and tidy state.
If the Rental Contract ends during Holiday Period, the Holidaymaker must leave the Property together with all Guests as soon as possible, return keys to the hallway windowsill and key lock, enter any breakages in the Maintenance Book and leave the property in a clean and tidy state and, if relevant, the reasons for doing so. If you leave the Property before the end of the Holiday Period of your own accord (and not due to an unexpected event or because you have ended the Rental Contract), no refunds for any charges are payable.
Arrival and Departure Time
Tenancies normally commence at 4pm unless otherwise agreed and the Holidaymaker and Guests are required to vacate the Property by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
Late departure may result in an additional charge of £20 per hour or part thereof being made. Information about keys and how to collect them will be provided once full payment has been received.
Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
Entering the Property
The Property Owner and / or the Property Owners representatives reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The Property Owner and / or the Property Owners representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
Refusing Entry
The Property Owner reserves the right to refuse entry to anyone, who in their opinion is not suitable to or capable of taking charge of the property.
The Property Owner reserves the right to ask the Holidaymaker and Guests to leave the property, without refund, should the behaviour of the Holidaymaker and / or your guests be considered by the Property Owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at this property is 2, unless otherwise agreed in writing by the Property Owner. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the Holidaymaker and Guests will be asked to leave immediately without any refund. Subletting or assignation of the let is prohibited.
No Parties
No parties or events are allowed in the property.
Smoking
This is a non-smoking property. Smoking is not allowed anywhere inside the property and building will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you.
Pets
One well behaved dog is allowed in the property. He/she must be house trained and the number and type of pet must not exceed 1, unless agreed in writing by the Property Owner, otherwise a breach of contract will be deemed to have taken place. We do not accept puppies.
The Holidaymakers or Guests pet must not be left unaccompanied in the property at any time and must not be allowed in the bedrooms or on the furniture. The Property Owner cannot be held responsible for any accident or injury to a pet during their stay.
The Holidaymaker will be responsible for all damage caused by your and/or your Guests’ pets. For any pets allowed in the Property, you should remove all traces from the Property of pet occupation before you and your Guests vacate the Property at the end of the Holiday Period. We may make an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Property.
If you break these terms the Property Owner or their representative may notify you that you have broken those terms and if you continue to do so may end the Rental Contract and require you and your Guests to leave the Property before the end of the Holiday Period.
Liability
The property owner takes no responsibility for the personal possessions or valuables of the Holidaymaker or the Guests. Vehicles and possessions are left entirely at the Holidaymakers and Guests own risk.
The Property Owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
Children
The Holidaymaker and the Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.
Do not take Anything Out of the Apartment
All inventory must remain in the property and not be taken to another property.
Subletting
You may in no circumstance re-let or sublet the property, even free of charge.
Personal use only
Our Booking Services are available for your personal, private and non-commercial use only. You and your Guests are permitted to use the Property as private accommodation only.
Candles
Candles are not allowed inside the property.
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the Holidaymaker to make any such problem known to the Property Owner immediately it becomes apparent, thereby giving the Property Owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
Noise Levels & Unreasonable Behaviour
Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
The Property Owner reserves the right to terminate a Rental Contract without compensation where the unreasonable behaviour of the Holidaymaker or their guests may impair the enjoyment, comfort or health of others.
Cleaning
We would like to think you and your Guests will treat the property as you would your own home and at the end of the holiday the property is left in a clean and tidy condition. The Property Owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Damages and Breakages
Please treat the facilities & accommodation with due care so that other Holidaymakers and their Guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
Return of Breakage Deposit
If a Housekeeping Bond has been taken, your Housekeeping Bond minus any deductions, will be returned to you within 1 week of the departure.
Interest for non-payment or late payment
If you do not make any payment to us by the date that payment is due, the Property Owner may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time (but at 4% a year for any period when that base rate is below 0%). This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
Changes to these Booking Terms
Please be aware that we may update these Booking Terms from time to time. These Booking Terms were most recently updated on the date that appears at the top of this page. However, please be aware that we may update these Booking Terms from time to time. We may make these changes by posting a copy of them on the Site please check the latest version of these Booking Terms before you make a Booking to ensure you understand the legal terms that apply at that time.
Please check the latest versions of these Booking Terms before you make the Booking and ensure you understand the Booking Terms.